Ccopals Store 6 items

Postal Insurance within United States of America is $5.00 for the first one hundred dollars, and $4.25 for every hundred thereafter.

* All prices in USD

Postal Insurance outside United States of America is $15.00 for the first one hundred dollars, and $7.75 for every hundred thereafter.

* All prices in USD

Disclaimer: Shipping terms are subject to the item specifics (e.g. category, postal insurance and free-shipping) and may vary. Insurance is also available and may incur an additional fee.

We ship through USPS for standard, and express services. You may also choose standard FedEx shipping (ships to Australia!) If you need special arrangements please contact me before the sale takes place. Thank you!

-Please allow 1-2 business days for processing, this excludes weekends/holidays. If additional time is needed to process your order we will contact you via the information you provide.

-Due to Covid-19 there may be further shipping restrictions to your country. Please check with us before ordering to ensure we can deliver your product to you. If you place an order with us, and the country is restricted - your order may be canceled without warning, the purchase price refunded, with any fees removed.

****NOTE****
AN ALERT FROM OUR SHIPPING PROVIDER READS -
ALERT: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions.
So please check with us or the USPS website before ordering to ensure a smooth order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unaltered, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cassenscustomopals@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cassenscustomopals@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We may request photo/video preferably before, and after product has been opened. Some items are fragile, and may become damaged during shipping. If this is the case a claim can be filed with the shipping office or through us.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.