處理中...
Verified Sellers Program
已驗證的賣家計劃
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處理中...

The Treasures Auctions Network websites have sold 700,000 items online since forming in 2004. The success has been largely due to our Verified Sellers Program and the high standard of stock that our sellers bring to the network.

Our customers know and trust that we will approve only the best sellers to give them the best products and a great buying experience. We take great pride in hand picking and constantly checking the standard of products that are being offered by our sellers.

To be eligible to become a Verified Seller on The Treasures Auctions Network you must -

  • Have a passion and knowledge of the Gemstone / Opal / Jewelry Trade Industry
  • Be able to offer our customers competitive prices.
  • Provide business and personal references to prove your an established business
  • Offer high business standards in every transaction.
  • If you are a seller on other platforms, you just provide the username which you use to sell with so we can asses your business practices.
  • It is a bonus if you are a member of a trade or jewelry organization, but it is not required.

Our sellers are managed by our Sheriff Program across our network. Each website site has its own Sheriff, Opal Sheriff, Gemstone Sheriff, and Fashion Sheriff Etc. It is the Sheriffs that will guide our potential sellers through the Verified Seller application process and provide ongoing support to our sellers.

Verified Sellers Program 

The Verified Seller application process includes:

  • Sellers wishing to join a website within The Treasures Auctions Network have to first register as a buyer using their intended Store Name. (i.e. MarksGems). This cannot be changed
  • Sellers need to email the complete application form attached at the bottom of this page to applications@treasuresauctions.com
  • IP address checked
  • Trade References checked
  • Photo Identification checked
  • Phone numbers checked including face to face verification Skype phone call if applicable
  • Sellers will be notified if they have been approved or disapproved at the discretion of the Sheriff and management. No further communication will be entered into, this decision is final
  • At the discretion of the Sheriff and management, approved new sellers may be required to pay a bond of $200 (via PayPal only) which is payable before you can sell. This bond will be held by Treasures Auctions, interest free for a period of 12 months.

Probation Period

  • Once a seller is accepted into the Verified Sellers Program they will be in a probation period which will run for a minimum of 3 months
  • During the probation period verified sellers will be on the Starter Plan which will allow them to list 50 items at a time
  • During the probation period the Sheriff will conduct an audit on each listing which will be visible to buyers for the life of the listing

The probation period will cease at the end of 3 months of active selling with the following conditions met:

  • Feedback above 95%
  • 20 or more positive Feedback
  • Minimal listing errors and discrepancies
  • Minimal issues between seller and their buyers
  • Evidence that a high level of professionalism has been upheld at all times.

At the end of the standard 3 month probation period we will reflect and communicate with you on your overall professional performance. At our discretion we may:

  • End your probation period and allow you to apply for the next selling plan which will allow more items to be listed
  • Extend your probation period if we feel you are not ready to move to the next selling plan
  • Cancel your selling account if we feel you are not up to the required standard of the Verified Sellers Program.

How does the Verified Seller Program work?

The Verified Seller Program is managed by the Sheriff Program across each of our websites. This program is operated by a qualified Gemologist and panel of advisers from within the Gemstone, Opal and Jewelry industries. The position of Sheriff is a voluntary position and is not paid or reimbursed in any way by The Treasures Auctions Network.

The Sheriff has two main goals:

  1. To support and guide sellers
  2. To answer questions and guide potential buyers via the Audit system.

If you have any queries or questions regarding listing stock or gemological questions never hesitate to contact the Sheriff, they are always there to help.

Verified Seller Program Rules

To uphold the high standards of our Verified Seller Program we operate a “3 Strikes and you’re out” policy. Failure to meet any of the rules below or abide by the Terms and conditions may result in the Verified Seller getting a strike against their seller account. These strikes are at the discretion of the Sheriff and Management. They are non-negotiable.

  • Once a seller has accumulated 3 strikes the Verified Seller will be permanently suspended and their store/s closed immediately
  • A strike automatically downgrades the Verified Seller for 30 days which means they cannot list any new items during that period
  • Any breach of unprofessional business practice will result in a strike
  • Verified Sellers may be suspended permanently at the discretion of management at any time without notice
  • Any communication with Management, Administration or a Sheriff must be responded to and actioned within 12 hours. Failure to do so may result in a strike
  • At the Sheriff’s discretion if an issue is found with a listing they will suspend the listing and notified the seller about the issues to discuss further. If the issue is minor the Sheriff will write recommended changes within the Audit and the seller is expected to amend the listing and click the ‘Re-request Audit’ Button so that the Sheriff can re Audit the listing. If action to amend the listing is not undertaken by the seller the listing will be suspended within 12 hours
  • If a Verified Seller’s feedback drops to or below 95% the Sheriff will issue a strike and your store/s will be downgraded to The Starter Plan (20 Items only) until your feedback raises to 96% or above
  • The Sheriff may request any item from any Verified Seller to be posted into head office for independent certification at any time. Refusal or delay to comply with this request will result in immediate and permanent suspension. Shipping to the Sheriff will be at the Verified Sellers expense and the Sheriff will return the item in the same method at no further expense to the seller.

Examples of a Strike:

  • Verified Seller fails to communicate with a buyer, administration, management or Sheriff in a timely manner
  • Verified Seller fails to post items to a buyer or refund monies in a timely manner
  • Continuous mistakes in listing items
  • Verified Seller fails to uphold the expected high level of professional conduct
  • Verified Seller fails to honour the sale of an item regardless of whatever price an auction sells for
  • Misrepresentation of a stone, examples -
  • Misrepresenting and selling a glass filled Ruby as unheated Ruby
  • Selling smoked Ethiopian Opal as Natural Black Opal
  • Selling gold plated Jewelry as Solid Gold Jewelry
  • Misrepresenting and selling a Doublet or Triplet Opal as a Solid Opal
  • Selling a Doublet Gemstone on gemrockauctions.com

Examples of immediate permanent suspension:

  • If a Verified Seller is found defaming The Treasures Auctions Network as per Code of Conduct
  • If a Verified Seller lists a synthetic stone on any site other than www.gemstonesauctions.com
  • If a Verified Seller is found selling to customers outside of the site where our protections cannot be applied
  • If a Verified Seller is being rude or abusive
  • If a Verified Seller is found bidding up or on their own listings.

TERMS AND CONDITIONS

  1. Pay your fees by 15th of each month within 7 days
  2. Verified Sellers are not permitted to bid on family, their own or any related companies listings on any of The Treasures Auctions Network websites
  3. Verified Sellers must list accurate descriptions and use correct categories and abide by the rules as per The Treasures Auctions Network - Listing Guide for Verified Sellers 
  4. Verified Sellers are not permitted to have links to other external web sites or email addresses from any site within The Treasures Auctions Network. This includes listings.
  5. Verified Sellers have an obligation to sell at whatever price the auction items sell for
  6. Refund Policy – all wins have a 7 day period for return if the buyer is not 100% satisfied with their purchase. The refund amount to the buyer must equal the original transaction (stones/s + shipping + insurance where applicable) but does not have to include the cost of the item being posted/returned to the seller
  7. Verified Sellers can contact their buyers regarding a specific purchase and are NOT permitted to contact buyers who have not purchased from them. Sellers are NOT permitted to messages to any buyer regarding self promotion, ‘spammy’ messages and harassment.
  8. Verified Sellers found ‘handing over’ or selling their store to another individual will be terminated immediately and legal action may be taken
  9. If a bond is returned to the seller without permission from The Treasures Auctions Network your sellers account will be closed immediately without notification
  10. If your seller account is suspended for any reason, any amounts owed will become due and payable immediately
  11. Verified Sellers must not defame or criticise or slander The Treasures Auctions Network including stock, sellers or customers in any external circumstances. This includes but is not limited to social media, Facebook, Twitter, forums or print media
  12. Verified Sellers on Opal Auctions or Gem Rock Auctions are eligible to apply for a Sellers account on Jewelry Auctioned or Coins Auctioned with no monthly plan fee
  13. Verified Sellers may not entice customers to purchase items outside of the Treasures Auctions Network.
  14. The Treasures Auctions networks reserves the right to remove, suspend and ban any store or individual without notice.

CODE OF CONDUCT

  • Verified Sellers must professionally supply orders to the 100% satisfaction of customers and must uphold The Treasures Auctions Network integrity in the industry
  • Verified Sellers are to adhere to the highest level of professional conduct at all times.  

FEES FROM 1ST JANUARY 2018

Commissions charged on sold items as follows -

verified seller program

Seller plans and rates

SELLER PLAN PROGRESSION

  1. Sellers will spend a minimum of 3 months on the Starter Plan during their Probation Period
  2. Sellers then must spend a minimum of 1 month on each Plan as they progress consecutively up to Gem Harlequin Plan.
  3. The seller must list close to the maximum allowed listings for a plan before requesting an upgarde
  4. All plan changes must be requested by the Seller via the Selling Preferences tab in Account Settings. The request may be approved or denied at the discretion of management.

If you wish to apply to become a Verified Seller on any of The Treasures Auctions Network websites please download the application Form below and email it back to applications@treasuresauctions.com

Verified Seller Application Form (Ver 2.1)

自2004年成立以來,Treasures Auctions Network網站已經在線銷售了70萬件商品。這一成功主要歸功於我們的驗證賣家計劃以及我們的賣家為網絡帶來的高標準庫存。

我們的客戶知道並相信我們只會批准最暢銷的商品,以便為他們提供最好的產品和最佳的購買體驗。我們非常自豪地採摘手工並不斷檢查賣家提供的產品標準。

要有資格成為The Treasures Auctions Network的驗證賣家,您必須 -

  • 對寶石/蛋白石/珠寶貿易行業充滿熱情和了解
  • 能夠為我們的客戶提供有競爭力的價格。
  • 提供商業和個人參考,以證明您的既定業務
  • 在每筆交易中提供高業務標準。
  • 如果您是其他平台上的賣家,您只需提供用於銷售的用戶名,以便我們評估您的業務實踐。
  • 如果您是貿易或珠寶組織的成員,這是一個獎勵,但它不是必需的。

我們的賣家由我們的網絡上的警長計劃管理。每個網站都有自己的警長,蛋白石警長,寶石警長和時尚警長等。警長將通過驗證賣家申請流程指導我們的潛在賣家,並為我們的賣家提供持續支持。

已驗證的賣家計劃

驗證賣家申請流程包括:

  • 希望加入The Treasures Auctions Network網站的賣家必須首先使用他們想要的商店名稱註冊為買家。 (即MarksGems)。 這不能改變
  • 賣家需要將本頁底部附帶的完整申請表發送至applications@treasuresauctions.com
  • 已檢查IP地址
  • 交易參考已檢查
  • 檢查照片識別
  • 檢查電話號碼,包括面對面驗證Skype電話(如果適用)
  • 如果賣方和管理層酌情決定批准或拒絕賣方,將會通知賣方。沒有進一步的溝通,這個決定是最終的
  • 由警長和管理層自行決定,經批准的新賣家可能需要支付200美元的保證金(僅限PayPal),在您出售之前需要支付。此債券將由Treasures Auctions持有,免息12個月。

試用期

  • 一旦賣方被接受進入驗證賣家計劃,他們將處於試用期,該試用期將至少持續3個月
  • 在試用期內,經過驗證的賣家將進入入門計劃,這將允許他們一次列出50個項目
  • 在試用期內,警長將對每個上市進行審核,買方在上市期間可以看到這些審核

試用期將在3個月的有效銷售結束時終止,並滿足以下條件:

  • 反饋率高於95%
  • 20或更多正面反饋
  • 最小的列表錯誤和差異
  • 賣家和買家之間的最小問題
  • 證據表明,始終堅持高水平的專業精神。

在標準的3個月試用期結束時,我們將反映您的整體專業表現並與您溝通。我們可以自行決定:

  • 結束試用期並允許您申請下一個銷售計劃,以便列出更多項目
  • 如果我們覺得您還沒準備好進入下一個銷售計劃,請延長試用期
  • 如果我們認為您未達到驗證賣家計劃的要求標準,請取消您的銷售帳戶。

驗證賣家計劃如何運作?

驗證賣家計劃由我們每個網站的警長計劃管理。該計劃由合格的寶石學家和寶石,蛋白石和珠寶行業的顧問小組運營。警長的職位是一個自願的職位,並且不會被The Treasures Auctions Network以任何方式支付或報銷。

警長有兩個主要目標:

  1. 支持和指導賣家
  2. 通過審計系統回答問題並指導潛在買家。

如果您對上市股票或寶石學問題有任何疑問或疑問,請隨時聯繫警長,他們隨時為您提供幫助。

驗證賣家計劃規則

為了維護我們的驗證賣家計劃的高標準,我們實施“ 3罷工,你出局 ”政策。未能滿足以下任何規則或遵守條款和條件可能導致驗證賣方對其賣家帳戶進行罷工。這些罷工由警長和管理層自行決定。他們是不容談判的。

  • 一旦賣家累積了3次罷工,驗證賣家將被永久停用,他們的商店將立即關閉
  • 罷工會自動將已驗證賣家降級30天,這意味著他們無法在此期間列出任何新商品
  • 任何違反不專業的商業行為都將導致罷工
  • 經驗證的賣家可以隨時由管理層酌情暫停,恕不另行通知
  • 與管理,行政部門或警長的任何溝通必須在12小時內得到回應並採取行動。如果不這樣做可能會導致罷工
  • 根據警長的判斷,如果發現上市問題,他們將暫停上市並通知賣方有關問題以便進一步討論。如果問題很小,警長會在審計中寫出建議的更改,賣方應修改列表並單擊“重新請求審計”按鈕,以便警長可以重新審核列表。如果賣方未採取修改上市的行動,將在12小時內暫停上市
  • 如果驗證賣家的反饋低於或低於95%,警長將發出罷工,您的商店將被降級為入門計劃(僅限20項),直到您的反饋提高到96%或以上
  • 警長可以隨時要求任何經過驗證的賣家將任何物品發佈到總部進行獨立認證。拒絕或延遲遵守此請求將導致立即和永久停用。運送到警長的費用將由賣方支付,警長將以相同的方式退回物品,不再向賣方支付費用。

罷工的例子:

  • 已驗證的賣方未能及時與買方,管理層,管理層或警長溝通
  • 已驗證的賣家未能及時將商品過帳到買家或退款
  • 列出項目時出現連續錯誤
  • 已驗證的賣家未能維持預期的高水平專業行為
  • 無論拍賣的價格是多少,經驗證的賣家都無法兌現商品的銷售
  • 歪曲一塊石頭,例子 -
  • 歪曲和銷售玻璃填充的Ruby作為未加熱的Ruby
  • 賣菸熏埃塞俄比亞蛋白石作為天然黑歐泊
  • 將鍍金首飾作為純金首飾出售
  • 歪曲並出售Doublet或Triplet蛋白石作為固體蛋白石
  • 在gemrockauctions.com上賣雙峰寶石

立即永久停用的例子:

  • 如果發現經過驗證的賣家根據行為準則誹謗The Treasures Auctions Network
  • 如果驗證賣家在www.gemstonesauctions.com以外的任何網站上列出合成寶石
  • 如果發現經過驗證的賣家向我們的保護措施無法應用的網站以外的客戶進行銷售
  • 如果驗證賣家粗魯或侮辱
  • 如果發現驗證賣家出價或在他們自己的列表上。

條款和條件

  1. 在7天內每月15日支付費用
  2. 經驗證的賣家不得在任何The Treasures Auctions Network網站上競標家人,他們自己或任何相關公司的房源
  3. 已驗證的賣家必須列出準確的描述並使用正確的類別並遵守規則,如The Treasures Auctions Network - 已驗證賣家的列表指南
  4. 經驗證的賣家不得在The Treasures Auctions Network中的任何網站上鍊接到其他外部網站或電子郵件地址。這包括列表。
  5. 經驗證的賣家有義務以拍賣品銷售的任何價格出售
  6. 退款政策 - 如果買家對購買不是100%滿意,則所有獲勝都有7天的退貨期。買方的退款金額必須等於原始交易(結果/ s +運費+保險,如果適用),但不必包括發布/退回給賣方的物品的費用
  7. 已驗證的賣家可以就特定購買與買家聯繫,不允許聯繫未購買的買家。賣家不得向任何買家發送有關自我推銷,“垃圾郵件”消息和騷擾的消息。
  8. 經過驗證的賣家發現“移交”或將商店出售給另一個人將立即終止,並可能採取法律行動
  9. 如果未經The Treasures Auctions Network許可將保證金退還給賣家,您的賣家賬戶將立即關閉,恕不另行通知
  10. 如果您的賣家帳戶因任何原因被暫停,則所欠的任何金額將立即到期並應付
  11. 經驗證的賣家不得在任何外部情況下誹謗或批評或誹謗Treasures Auctions Network,包括股票,賣家或客戶。這包括但不限於社交媒體,Facebook,Twitter,論壇或印刷媒體
  12. 經過驗證的Opal Auctions或Gem Rock Auctions的賣家有資格申請珠寶拍賣或硬幣拍賣的賣家賬戶,沒有月度計劃費用
  13. 經過驗證的賣家可能不會誘使客戶購買Treasures Auctions Network以外的商品。
  14. Treasures Auctions網絡保留刪除,暫停和禁止任何商店或個人的權利,恕不另行通知。

行為守則

  • 經過驗證的賣家必須專業地為客戶提供100%滿意的訂單,並且必須堅持行業內的Treasures Auctions Network誠信
  • 經過驗證的賣家應始終堅持最高水平的專業行為。

費用從2018年1月1日起

對銷售物品收取的佣金如下 -

已驗證的賣家計劃

賣家計劃和費率

賣方計劃進展

  1. 在試用期內,賣家將在入門計劃上花費至少3個月的時間
  2. 然後賣家必須在每個計劃上花費至少1個月,因為他們會連續進入Gem Harlequin Plan。
  3. 在請求upgarde之前,賣家必須列出接近計劃允許的最大列表
  4. 所有計劃更改必須由賣方通過“帳戶設置”中的“銷售首選項”選項卡進行請求。管理層可酌情批准或拒絕該請求。

如果您想申請成為任何The Treasures Auctions Network網站的認證賣家,請下載以下申請表並通過電子郵件發送至applications@treasuresauctions.com

已驗證的賣家申請表(Ver 2.1)

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