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PayPal Payment Disputes
PayPal 付款糾紛
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When you make a payment through PayPal, several protections are in place in case something goes wrong.
- Step 1 If you require a refund, the first thing to do is to contact the seller by sending them a message on this site, and request a refund. You have up to 60 days from date of payment to request a refund, which is a time frame dictated by PayPal terms and conditions.
- Step 2 If the seller does not issue a refund and you feel they are in error, you can then open a Dispute in the PayPal Resolution Center. You have to open a dispute with PayPal within the time frame noted in the transaction details on the PayPal website.
A Dispute allows you to communicate with the seller on the PayPal website and try to come to a resolution.
STEP BY STEP GUIDE ON RAISING A PAYPAL DISPUTE
- Step 3 If you are not satisfied with the response via the Dispute process, you must escalate the Dispute to a Claim with 20 days of opening the Dispute. Escalating a Dispute to a Claim means that PayPal staff intervene and try and reach a resolution. The average turnaround time is 10-14 days but can take longer than 30 days.
當您通過 PayPal 付款時，會提供多種保護措施，以防出現問題。
- 第1步如果您需要退款，首先要做的是通過在本網站上向賣家發送消息與賣家聯繫，並要求退款。從付款之日起，您最多有 60 天的時間申請退款，這是 PayPal 條款和條件規定的時間範圍。
- 第2步如果賣家不退款並且您認為他們有誤，您可以在 PayPal 解決中心提出爭議。您必須在 PayPal 網站上的交易詳情中註明的時間範圍內向 PayPal 提出爭議。
爭議允許您在 PayPal 網站上與賣家溝通並嘗試達成解決方案。
- 第 3 步如果您對通過爭議流程獲得的答復不滿意，您必須在提出爭議 20 天后將爭議升級為索賠。將爭議升級為索賠意味著 PayPal 工作人員會進行干預並嘗試達成解決方案。平均周轉時間為 10-14 天，但可能需要超過 30 天。
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