Please read all of the below before buying any of our opal rough.

•  When opal arrives and you are not 100% happy you can return for refund.
• But if you alter or cut the rough it is yours and we cannot exchange
• However, if you touch any piece you are accepting ownership and
• Negative or neutral feedback cannot be left
• Please study carefully before cutting.
• Images of the rough opals are taking with water.

When you get your rough please look it over carefully, both wet and dry.

With rough opal, we are happy to offer no-hassle returns as long as the opal has not been ground/snippet/altered. You cover the shipping costs.

Payment required within 48 hours of auction end.  If standard shipping is chosen we are not responsible for any lost or damaged items.

We combine shipping on multiple items.

We ship all items within 48 hours of payment, unless it’s a holiday we will ship on next working day.

Standard Shipping Time:ETA  5-21 working days

Buyer is responsible for any customs/import Duty or taxes levied in the buyers country.

Guarantee: Your satisfaction is guaranteed, and you will be offered a no hassle return as long as the material is in original condition. If you are not satisfied for any reason, just send back (unaltered)the item/s within 7 days after you received it. It will take 2-3 days for us to check the items carefully. A refund minus shipping will be given as soon as the items are confirmed to be in original condition.