By bidding on our auction, you are agreeing to our terms and conditions including return policies. While all care is taken, any errors or omissions in the auction details is unintentional. The Payment must be completed within 24 hours. Item will not be shipped until payment has been received in full. Buyer pays for postage.
Shipment and Insurance
Worldwide FREE SHIPPING for registered, priority and insured mail paid by OPAL PARADISE. Shipping by parcel service DHL. Delivery time approximately 2 days to 2 weeks depending on the destination. Your opal is safely shipped in generic padded bags or boxes. When purchasing from us, please fill in as much detail as possible. We confirm all addresses through Google Maps just to be sure. You can combine your items up to 14 days.
Custom, Duties and Taxes
Any charges associated with customs and duties are your responsibility. If you are unsure, please check with your relevant customs agents in your country. We provide suitable documentation on all items shipped internationally.
Pictures and Videos
Our pictures and videos try to show the opal in its natural beauty and are taken under 20 watt halogen lamp. Our pictures and videos are as taken and have not been worked on except for cropping.
If you are not happy with the opal you have received or believe it does not represent what you saw when you purchased the item, we will refund you within 30 days of purchasing. Please do not return an item without contacting us first. Just send the item back to us and we will process your refund less shipping charges and any reimport duties. NO QUESTIONS ASKED! The item must be in its original condition. The item must still be returned prior to a refund being issued. The 100% Satisfaction Guaranteed Policy means you can shop in full confidence knowing that for whatever reason you can return your opal if it isn’t to your satisfaction.
A feedback is very important to us, please choose you feedback honestly and carefully, and if you have a problem then let me know and we will endeavor to help you! To show our faith in our customers, We will leave feedback for you even before you do.
Do you have any questions please do not hesitate to contact us.