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PayPal Payment Disputes
贝宝付款纠纷
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When you make a payment through PayPal, several protections are in place in case something goes wrong.
- Step 1 If you require a refund, the first thing to do is to contact the seller by sending them a message on this site, and request a refund. You have up to 60 days from date of payment to request a refund, which is a time frame dictated by PayPal terms and conditions.
- Step 2 If the seller does not issue a refund and you feel they are in error, you can then open a Dispute in the PayPal Resolution Center. You have to open a dispute with PayPal within the time frame noted in the transaction details on the PayPal website.
A Dispute allows you to communicate with the seller on the PayPal website and try to come to a resolution.
STEP BY STEP GUIDE ON RAISING A PAYPAL DISPUTE
- Step 3 If you are not satisfied with the response via the Dispute process, you must escalate the Dispute to a Claim with 20 days of opening the Dispute. Escalating a Dispute to a Claim means that PayPal staff intervene and try and reach a resolution. The average turnaround time is 10-14 days but can take longer than 30 days.
当您通过 PayPal 付款时，会提供多种保护措施，以防出现问题。
- 步骤 1如果您需要退款，首先要做的是通过在本网站上向卖家发送消息来联系卖家，并要求退款。从付款之日起，您有最多 60 天的时间申请退款，这是由 PayPal 条款和条件规定的时间范围。
- 第2步如果卖家不退款并且您认为他们有误，您可以在 PayPal 解决中心提出争议。您必须在 PayPal 网站上交易详情中注明的时间范围内向 PayPal 提出争议。
争议允许您在 PayPal 网站上与卖家沟通并尝试达成解决方案。
- 第 3 步如果您对通过争议流程的回应不满意，您必须在争议提出 20 天后将争议升级为索赔。将争议升级为索赔意味着 PayPal 工作人员进行干预并尝试达成解决方案。平均周转时间为 10-14 天，但可能需要超过 30 天。
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