AusGems, Handling & Return Policies
GUARANTEES / RETURNS
Should you ever be disappointed with an item purchased from AusGems, Notified us within 5 days of receiving the item.Refund provided upon receipt of articles in (undamaged) condition. Purchaser to pay return shipping.
SHIPPING SERVICE: Air Mail to worldwide Australian Post
WE SHIP FROM AUSTRALIA SO PLEASE BE PATIENT FOR YOUR MAIL TO ARRIVE
If you choose not to take insurance, we cannot be held liable if the parcel gets lost or damaged in transit.
All items have an unconditional money back guarantee if they are NOT as stated above.