You are responsible for ensuring the correct shipping address is entered on your order. If you enter an incorrect shipping address and it is returned to us, you will be required to pay for shipping again to have it resent. We are not responsible for a parcel being sent to the wrong address if you have put the wrong address on your order. Please double check your shipping address before confirming your order.
Online orders are shipped out within 2 days of receiving payment from our office in Sydney, Australia. During very busy periods it can take up to 4 days.
Domestic orders are sent via courier or Australia Post.
International orders are sent via Australia Post . If you require a signature or have other instructions, please leave a note on your order when you are completing checkout.
You are responsible for any customs fees incurred with importing our products.
RETURNS / EXCHANGES
We do not accept returns for change of mind, however if you would like to exchange an item you have 14 days from the delivery date to do so. simply send us an email and we will arrange it from there. You will be responsible for any shipping costs.
We have been in the business for over 30 years. We mine , cut, polish, and sell. We trade at international gem shows - send us a message if you would like to know where we will be next! Visiting Sydney? come and see us at our retail location. send us a message for more info.