Please Note: all NR auctions payments are due within 3 days or items will automatically be cancelled and relisted.
Please Note: DHL Australia is a tracked service only
During these unprecedented times Australia Post, DHL and Fedex have informed us that there may expect delays in their services. We are all striving to get your items to you as quickly as possible but variables that are out of our control contribute to a large part of the delivery process. We appreciate your understanding and patience in these matters. God bless and stay save.
PAYMENT METHOD ON ALL OUR SITES IS THROUGH 1.CREDIT OR DEBIT CARD ,
2. For Australian customers: BPAY
3. For USA customers: pay online via zelle pay .
We post to registered postal address on the gemrockaucion site pls make sure you have correct address , phone and email
Our Posting days are Monday Wednesday and Friday (Brisbane Australia Time)
We may mark the items shipped before these date but actual postage will be done on days mentioned.
NO REFUND OR REPLACEMENTS FOR UNINSURED ITEMS
specially to high risk areas,pls note no fedex to russia or spain only e parcel through australia post, we have the right to refuse to send items uninsured to HIGH RISK ZONES
ETA is only suggested time, depending on where u are it may arrive faster or late
MANY BUYERS COMPLAIN ABOUT POSTAGE PLS BE REMINDED POSTAGE IS MINIMAL PART TO DISPATCH SHIPPING INCLUDES HANDLING FEE. HOWEVER ITS 15 USD FLAT FOR 2 OR MORE ITEMS,
WE HAVE SEVERAL SITES , WE MAY COMBINE PARCELS IN SAME BAG TO AVOID YOU PAYING MORE THAN ONE FEDEX ETC
FEDEX OR EPARCEL 30,00 USD( NO FEDEX AVAILBLE FOR AUSTRLIAN CUSTOMERS,, IF YOU CLICK FEDEX WE WILL STILL SHIP AS PALTINUM POST
REGISTERED SHIPPING 30.00 USD
STANDARD SHIPPING-7.00 USD UNLESS INCDICATED OTHER WISE( PLS NOTE STANDARD SHIPPING TAKES 14-21 WORKING DAYS AND LONGER IF HOLIDAYS
MOST ITEMS WE SETTLE DISPUTES IN BUYERS FAVOUR, PLS CONTACT US DIRECTLY TO RESOLVE THE ISSUE, BEFORE YOU LEAVE NEGATIVES,, AS WE DO LEAVE NEGATIVE FOR BUYERS WHO DO NOT COMMUNICATE OR GIVE US A CHANCE TO RESOLVE THE ISSUE, AND WE BLOCK BUYERS FROM ALL OUR OTHER SITES TO SAVE THEM BUYING FORM SELLER THEY ARE NOT HAPPY WITH OR CANNOT WORK WITH
HAPPY SHOPPING, PLS FEEL FREE TO ASK FOR DISCOUNTS, WE SEND FREE GIFTS TO OUR REGULAR BUYERS FROM TIME TO TIME