FREE SHIPPING POLICY
These policies apply to U.S. web site orders to be shipped within the United States, Australia, China, Hong Kong, Japan, New Zealand, Norway, Singapore, Switzerland, Taiwan, and all other countries outside the U.S. to which we may ship. Precious Opals will ship your order free and insured to your doorstep around the world.

After your item has been packaged, it will be shipped and delivered free via one of the following carriers and not limited to:

FedEx
DHL
UPS
USPS

INTERNATIONAL ORDERS & SHIPMENTS
We offer free shipment to customers in many countries around the globe. All items are sent registered express air mail to any country in the world, and are fully insured with required signature upon arrival. We are able to track where your purchase is most of the time and give you an estimated delivery time.

Delivery times may vary between different countries but are generally 2-7 working days to most destinations.

TAX POLICY
At this time, we only charge sales tax for items shipped to: WA (8.000%)

PAYMENT METHODS
For your convenience, we offer the following payment methods:
Paypal: Debit/Credit (Visa, MasterCard, American Express, or Discover card) 


POLICY ON DEBIT CARDS
A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

As an alternative, you can: Continue your order using a credit card. If you order before 3 PM PST, your order will begin processing today. Contact your bank and request a one-time waiver of the daily charge limit.

SHIPMENTS ARE INSURED
We fully insure each order all the way to you, which means when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Precious Opals' order, regardless of any signature waivers you may have with delivery carrier.

SIGNATURE REQUIREMENTS FOR DELIVERY
Regardless of any waivers you have from delivery carrier, a signature for delivery is required. These requirements are for your protection. If you would like to arrange pick up at the assigned delivery carrier location, please contact our customer service 24/7 online support at info@preciousopals.com or call one of our customer service agents at (949) 836-3124.

If by any chance your item is not delivered we will be obliged to give you a full refund under our money back guarantee policy. This is extremely unlikely as all packages is fully insured and will require a signature upon delivery at the specified address (For this reason we are unable to deliver to a PO box). Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact one of our Opal and jewelry consultants for any special requests.

SHIPPING TO ALTERNATE ADDRESSES
If you will not be home to sign for your order, Precious Opals can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address. If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local delivery carrier location so that you can sign for and pick it up at your leisure. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for free.

WHEN WILL YOUR ORDER BE PROCESSED?
To help you plan when to expect your order; with 99% of our items in stock if the order is placed before 12 PM Pacific Standard Time it will ship that day. For items ordered after 12 PM Pacific Standard Time or items requiring sizing or engraving, the ship time will be 1-2 days after ordering. For example, if before 12 PM Pacific Standard Time you order an item that is in stock, it will ship the same day. If you place an order on a holiday, a Saturday or Sunday, or after 12 PM Pacific Standard Time on a regular business day, your order will begin processing the following business day.

30 DAY RETURN POLICY
Your 100% satisfaction is very important to us! Top priority is taken with every transaction to result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any item within 30 days of the shipment date or exchange the item for a new one. To streamline your return, we ask that you please note the following.

Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision. The return period starts on the first day of attempted delivery of the item to the delivery address. Any jewelry that has been sized, set, unset or otherwise modified, worn or shows signs of wear once they have been received is non-returnable. All items must be returned in their original condition within 30 days of the date of shipment for a refund or an exchange.

PROCESSING RETURNED ITEM
Once we receive and finalize your return, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Precious Opals), or damaged in any way cannot be accepted for return. Returns with no Precious Opals return code, and packages that are improperly packaged or uninsured will be refused receipt. The one condition we ask is that the buyer pay return postage costs of the item. Once we have received the returned piece we will reimburse the full purchase price.

In the unlikely event that a purchase is not received due to a fault by the delivery system we will also offer a full refund. Please note we will have to exhaust all possibilities of retrieving the item before a refund is issued in this case. For this reason we are unable to deliver to PO Boxes and can only send items to the person who has made the purchase.

HOW TO PREPARE A RETURN
To return an opal or jewelry item to Precious Opal, follow our three step process:
Your Return Authorization Code. Contact our customer service 24/7 online support at returns@preciousopals.com or call us at 949-836-3124 and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.
For security reasons, do not write Precious Opals anywhere on the outside of the box.
Insure Your Package: Ship your package and insure for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Precious Opals.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at returns@preciousopals.com.

* Precious Opals will not be responsible for loss or damage of return shipments*